What We Collect

• Contact details (name, email, address, phone)

• Order & transaction data (items purchased, delivery address, order notes)

• Payment details (processed by secure payment providers, we do not store full card data)

• Account data (login info, wishlist, preferences)

• Device & usage data (IP, browser, cookies, analytics)

Why We Use It

• To process and deliver your order

• To provide customer support

• To handle payments & prevent fraud

• For marketing, with your consent (newsletter, promotions)

• To comply with tax and legal obligations

Sharing
We only share with trusted partners who help us operate: hosting providers, payment processors (Mollie, PayPal, etc.), shipping carriers, and marketing/analytics tools (only with consent).

Retention

• Orders: 7 years (required by tax law)

• Customer accounts: as long as the account is active, or 24 months of inactivity

• Newsletter: until you unsubscribe

• Support messages: up to 24 months

• Cookies: see cookie statement

Your Rights
You can request access, correction, erasure, restriction, portability, or object to processing. You may withdraw consent anytime. Email: contact@awra.nl. You also have the right to file a complaint with the Dutch Data Protection Authority.

Security
We use encryption (SSL/HTTPS), access controls, and secure servers.

Cookies
We use cookies to operate the site, remember preferences, analyse traffic, and (with consent) personalise marketing.

• Necessary: checkout, cart, login

• Preferences: remember settings

• Analytics: site usage (Google Analytics)

• Marketing: ad personalisation (Meta Pixel, etc.)

You can manage or withdraw your consent via the cookie banner or browser settings.