Customer Care

At Awra, your peace of mind matters as much as your modesty. We are here to make every step of your shopping journey simple, transparent, and cared for.

At Awra, we want your shopping experience to feel as effortless and reassuring as the garments we create. Customer care is at the heart of our brand, because modesty should never mean compromise, not in what you wear and not in how you are treated.

From browsing our collections to receiving your order at your doorstep, we aim to keep the process simple, transparent, and supportive. If you ever have a question, our team is here to help with clarity and respect.

Whether it is about fabric choice, shipping times, or returns, you can trust us to provide honest answers and reliable service. By choosing Awra, you are not just buying clothing, you are joining a community that values dignity, quality, and care.

FAQ

ask us
anything

Deliveries within the Netherlands usually arrive in 1–3 business days. For most EU countries, it takes 3–7 business days. Please allow a little more time during busy seasons.

Yes. Returns are accepted within 14 days of receiving your order, provided the items are unworn, unused, and have the tags attached. For details, please see our Return Policy.

We accept PayPal, Visa, MasterCard, American Express, iDEAL (Netherlands), Bancontact (Belgium), and Sofort Banking (select EU countries).

Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Yes. All payments are processed through secure, encrypted connections. Your personal and payment details remain fully protected.

a woman in a white dress sitting in a field

Secure Payments

Checkout with iDEAL, PayPal, Visa, MasterCard & more, always encrypted and protected.

14-Day Easy Returns

Changed your mind? Return unworn items with tags within 14 days, fast and simple.

Modesty & Fit Support

Questions about coverage, opacity, or styling? Our team is here to help you choose with confidence.